Operating hours

You will find information about our operating and maintenance hours here.

Operating Hous

You will find information about our operating and maintenance hours here.

Our SAP service is usually available around the clock. Monitored operation is usually possible during regular working hours. On working days Monday through Thursday from 8am to 4pm and on Friday from 8am to 1pm.

For more information about how SAP support works, please check our FAQ section “How SAP support works”.

Maintenance hours

A productive SAP system environment is maintained regularly on the first Friday of any given month starting at 1pm. The systems are usually available again on Sunday evening at the latest.

A non-productive SAP system environment is usually maintained on the third Friday of any given month starting at 1pm. This is relevant primarily for the SAP competence team.