Process Management is a method of exchanging information about common processes and their goals across organizational boundaries and agreeing on the steps required to achieve them.

“In process management, administrative processes are viewed holistically, analyzed, optimized, documented and implemented.” Source: verwaltung-innovativ.de

Process management defines the “what – what for – when – by whom – for whom – with what” for achieving a specific goal."

A business process consists of a recurring chronological sequence of activities to achieve a clearly defined process result. It has a starting point (process trigger) and at least one end point (process result).