1. Browser Information
SAP supports the following browsers:
- Microsoft Edge, version 86.x and higher
- Google Chrome, version 86.x and higher
- Recommended settings:
- Basically, you should designate the webpages of TU Darmstadt as trustworthy webpages. To do so, add the respective page(s) following this setup path: “Settings → Internet options → Security → Trustworthy sites → Sites” (such as https://www.tu-darmstadt.de).
- To allow access to SAP systems, you need to enable the security settings (particularly ActiveX control elements, Scripting/JavaScript, Downloads).
- You also need to deactivate the Pop-up Blocker.
Independent of the browser used, the following plugins / programs need to be installed or integrated respectively:
- PDF PlugIn
- Word PlugIn
- Outlook PlugIn
A quick guide to integrating the PlugIns can be found here:
2. Important Information
Should sudden issues occur when printing or downloading information, please use another one of the browsers listed above and check if this issue persists.
Depending on the settings and updating concepts of your local PC operation, certain required SAP settings (see above) selected in the past may have been changed during automatic updates of your PC (e.g. by Microsoft patches, browser patches, most recent browser versions not yet released by SAP etc.).
Please contact your local PC administrator first to have these required SAP settings checked and reset if necessary.
Operating Hous
You will find information about our operating and maintenance hours here.
Our SAP service is usually available around the clock. Monitored operation is usually possible during regular working hours. On working days Monday through Thursday from 8am to 4pm and on Friday from 8am to 1pm.
For more information about how SAP support works, please check our FAQ section “How SAP support works”.
Maintenance hours
A productive SAP system environment is maintained regularly on the first Friday of any given month starting at 1pm. The systems are usually available again on Sunday evening at the latest.
A non-productive SAP system environment is usually maintained on the third Friday of any given month starting at 1pm. This is relevant primarily for the SAP competence team.